Your PrivacyMatters to Us

Eastbourne Energy Limited is a company registered in England (registered number 12640897). Our registered office is located at Unit 8, Mountney Bridge Park, Eastbourne Road, Westham, Pevensey, BN24 5NJ. References to "Eastbourne Energy", "we", or "us" in this policy refer to Eastbourne Energy Limited. We are dedicated to protecting the personal information disclosed to or captured by us.

We may collect personal data from you when you contact us, use our website, social media platforms, telephone, or write to our postal address. We also gather data on the usage of our website and social media platforms, such as the most visited pages or the number of visitors and interactions on platforms like Facebook.

We may use your personal data to:

• Provide you with requested information and services.
• Manage and improve any accounts, services, and products we offer.
• Train our staff.
• Create statistics, test computer systems, analyze customer information, and create profiles.
• Prevent and detect fraud and loss.
• Provide updates, which you can unsubscribe from at any time by contacting our office.

We may also monitor and record communications, including phone conversations and emails, to ensure quality service and meet regulatory and legal obligations. We may contact you using any information we hold about you, including email, phone, text message, electronic, and written communications, or by visiting you. We do not sell your personal data to third parties.

We will only share your personal data with organizations relevant to the services being provided to you, such as:

• Distribution Network Operators (DNO)
• Energy Performance Certificate (EPC) companies
• Scaffolding companies
• Microgeneration Certification Scheme (MCS)
• Suppliers and subcontractors relevant to your job or for monitoring purposes

If you have entered into a contract with us, we may use analytical data and systems for marketing purposes, such as website case studies. We will not disclose your name or exact location. In certain circumstances, we may need to disclose your personal data to third parties to comply with legal obligations or to enforce our legal rights.

As a UK based company, the majority of your personal data will be stored in the UK, in a secure physical or electronic form. However, we use third party service providers for email capabilities, social media hosting, and website support, which may include servers outside the European Economic Area. In such cases, we take all reasonable steps to ensure your data is treated securely and in accordance with our data protection policy.

We retain records for as long as required by legal requirements. When your information is no longer needed, we will dispose of it securely.

Under data protection legislation, you can request a copy of the personal information we hold about you at any time. If you find any inaccuracies, we are obliged to correct them. Please provide reasonable proof of ID when making such requests.

Please address requests to Data Protection Manager, Unit 8, Mountney Bridge Business Park, Eastbourne Road, Westham, Pevensey, BN24 5NJ. We will respond as soon as possible, and in any event within the statutory timescale, but please provide as much information as possible about why you think we hold your data to help us locate records quickly. We reserve the right to charge a fee for this process. We may update this policy at any time, so please check it periodically. Any significant changes will be notified by placing a prominent notice on our website.