Privacy and Cookie Policy
This notice provides information on how we handle any personal data collected or received by us from you. By contacting us about our services or entering into a contract with us, you accept and consent to the practices described in this policy.
About Us
Eastbourne Energy Limited is a company registered in England (registered number 12638037). Our registered office is located at Unit 8, Mountney Bridge Business Park, Eastbourne Road, Westham, Pevensey, BN24 5NJ. References to “Eastbourne Energy,” “we,” or “us” in this policy pertain to Eastbourne Energy Limited. We are dedicated to protecting the personal information disclosed to or collected by us.
Information Collection
We may collect personal data from you when you contact us, use our website, social media platforms, telephone, or write to our postal address. We also gather data on the usage of our website and social media platforms, such as the most visited pages or the number of visitors and interactions on platforms like Facebook.
Use of Information
We may use your personal data to:
- Provide you with requested information and services.
- Manage and improve any accounts, services, and products we offer.
- Train our staff.
- Create statistics, test computer systems, analyse customer information, and create profiles.
- Prevent and detect fraud and loss.
- Provide updates, which you can unsubscribe from at any time by contacting our office.
We may also monitor and record communications, including phone conversations and emails, to ensure quality service and meet regulatory and legal obligations. We may contact you using any information we hold about you, including email, phone, text message, electronic and written communications, or by visiting you.
We do not sell your personal data to third parties.
Sharing of Personal Data
We will only share your personal data with organizations relevant to the services being provided to you, such as:
- Distributed Network Operators (DNO)
- Energy Performance Certificates (EPC) companies
- Scaffolding companies
- Microgeneration Certification Scheme (MCS)
- Suppliers and subcontractors relevant to your job or for monitoring purposes
If you have entered into a contract with us, we may use your installation imagery and system data for marketing purposes, such as website case studies. We will not disclose your name or exact location. In certain circumstances, we may need to disclose your personal data to third parties to comply with legal obligations or to enforce our legal rights.
Data Storage
As a UK-based company, the majority of your personal data will be stored in the UK, in a secure physical or electronic form. However, we use third-party service providers for email capabilities, social media hosting, and website support, which may involve using suppliers outside the European Economic Area. In such cases, we take all reasonable steps to ensure your data is treated securely and in accordance with our data protection policy.
Data Retention
We retain records for as long as required by legal requirements. When your information is no longer needed, we will dispose of it securely.
Access to Personal Data
Under data protection legislation, you can request a copy of the personal information we hold about you at any time. If you find any inaccuracies, we are obliged to correct them. Please provide reasonable proof of ID when making such requests.
Please address requests to: Data Protection Manager, Unit 8, Mountney Bridge Business Park, Eastbourne Road, Westham, Pevensey, BN24 5NJ.
We will respond as soon as possible, and in any event within the statutory timescale, but please provide as much information as possible about why you think we hold your data to help us locate records quickly. We reserve the right to charge a fee for this process.
We may update this policy at any time, so please check it periodically. Any significant changes will be notified by placing a prominent notice on our website.
Cookies
This website uses cookies, small text files containing an identifier stored on your computer, to hold data about the website.
Cookies can be either "persistent" or "session" cookies. Persistent cookies remain valid until their set expiry date unless deleted by the user, while session cookies expire at the end of the user session when the web browser is closed.
We use cookies to improve the usability of the website. These cookies do not contain any personal information about you.
The types of cookies used by this website include:
- Strictly Necessary Cookies: Required for the correct operation of the site and only accessible by the site when being visited. These cookies are used to remember your settings, such as cookie preferences, or for the operation of shopping baskets, carts, wish-lists, or forms.
- Performance Cookies: Such as Google Analytics, are used to obtain statistics about visitors, page views, and popular pages to optimize the website experience.
- Third-Party Cookies: Used for functionalities like YouTube videos, Flickr pictures, or social media interactions. These cookies are not set by us, and we have no control over their use, so please check the third-party websites for further information.
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Enabling cookies in your web browser is necessary if you wish your selections to be remembered for future visits on the same computer. Most web browsers allow some control of most cookies through browser settings.